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Stakeholder Surveys
A stakeholder survey is designed to assess the effectiveness of an organisation's processes and performance, by inviting feedback from all people who have a "stake" in the organisation. Stakeholders are typically sought from external to the business, and might include suppliers, external agencies with whom staff engage, clients, and community groups.
Stakeholder surveys are an effective way to manage and measure the needs and expectations of this group, and to evaluate how the organisation is performing against agreed business objectives. Stakeholder surveys typically include a combination of both qualitative and quantitative items, so as to provide a comprehensive review of an organisation's performance by relevant stakeholder groups.
Why Undertake a Stakeholder Survey?
Gauge effectiveness of an organisation's processes.
Provide information to enhance accountability to stakeholders.
Constructively identify strengths, and organisational areas for development.
Provide a direct measure of an organisation's performance.
Provide direction for future areas of performance enhancement.
