OPRA Pricing

Click here to download OPRA's standard pricing information.

OPRA Terms of Engagement

Introduction

These terms of engagement set out certain standard terms and conditions on which OPRA Consulting Group (“we”) provide services, training, or products to our clients.

These terms of engagement apply, subject to any additional or alternative terms that we may agree in writing with our clients (“you”).  It is not necessary for you to sign these terms of engagement to indicate your agreement to them.  We will assume your agreement when you engage us to provide services, training, or products.

Our Services, Training & Product

We will provide our services, training, and products to you in accordance with your instructions and will ensure there is a clear understanding with you of the scope, importance, and timetable of each set of instructions or purchase order.

We will deliver our services in accordance with all applicable professional and legal obligations.  We will act with all due care and skill, to provide quality training, consulting, and product support.  Our products include software and on-line application licences.

Should a product we supply be defective, despite our quality control measures, we will replace or repair it free of charge.

The services, training, and products that we provide to you are to you alone and not for distribution to any other party.  Products and training materials that we provide to you are not to be copied or reproduced for use in ways that circumvent charges for further supply.

Our Team

We will nominate a key contact who will be responsible for our relationship with you.  He or she will ensure that your requests are carried out by staff with the appropriate level of skill and experience. 

Confidentiality

Maintaining client confidentiality is fundamental.  We do not disclose any confidential information unless required and authorised by a client, or by the law, or the New Zealand Psychological Society’s Code of Ethics.

As a result of providing services to you we may have reason to collect information on your organisation and personal information pertaining to candidates we assess on your behalf.  Personal and candidate information will be held on a confidential basis at our offices.  Under the Privacy Act 1993 you have the right to access and correct any personal information.  Some candidate information will be retained for statistical purposes.

Electronic Communications

We may correspond with you and others by electronic communication, unless you instruct us not to do so.  As you are aware electronic communications are not secure.  They may be read, copied, or interfered with in transit.  We will not be responsible for any of the risks associated with electronic communication.

Fees for Services

We have set fees for many of our services and these can be found between page 5 and page 18 of our pricing catalogue or www.opragroup.com.   We will also provide proposals or quotes for specific assignments.  In the absence of advertised fees or quotes our usual practice is to charge for our services by reference to the time spent by relevant staff charged at their hourly rate.  We also take into account other factors including complexity, difficulty or novelty, the specialised skill or knowledge required, the volume of work involved, the urgency of the work and the overall result.

If you are requesting a service from us, you are engaging us. Service requests may be oral (either telephone or in person) or written (e.g. letters, faxes, notices, or e-mail).

Our scale of time-based fees is (per hour):

For travel, our standard policy is to invoice travel time at 50% of the above rates.

Test Administration at our premises is charged at $150 for facilities and services for up to 1 hour, plus $35 per ¼ hour thereafter.

Quotation & Fee Estimates

Where a quotation is given by us for services:

(a) The quotation shall be valid for 6 months from the date of issue unless otherwise specified in writing.
(b) The fee shall be exclusive of disbursements and goods and services tax unless specifically stated to the contrary.
(c) We reserve the right to withdraw any quotation given to you without prior notice at any time after the quotation is given and before acceptance by you.

Where services are required in addition to the services contemplated by the quotation, you agree to pay for the additional cost of such services.

A quotation may include an estimate of the cost of a service to be provided by a third party.  Any variation in the actual charge made by the third party may result in a variation to the total price payable by you. Where a fee estimate is given, and an engagement has begun on the basis of the fee estimate, we will endeavour to alert you to any change in cost exceeding 10% of the estimate.

Charges for Training

Our standard charges for the training we provide can be found between page 5 and page 18 of our pricing catalogue or www.opragroup.com.  In the absence of any written quotes or proposals, these charges apply.  We require deposits in advance in order to secure a training course booking, and part of the deposit is non-refundable according to an advertised schedule, which will be forwarded to you upon registration of your booking.

Charges for Products

Our standard charges for the products we supply can be found between page 5 and page 18 of our pricing catalogue or www.opragroup.com.  In the absence of any written quotes or proposals, those charges apply. 

Disbursement Charges

We may charge for general office disbursement costs such as photocopying, tolls, faxes, internet charges, and postage.

We charge for handling and despatch, commensurate with the size of product orders.

We also charge for external disbursements, including travel, accommodation costs, larger materials costs and couriers.

GST

We charge goods and services tax on products and services, including the service fee, that we provide within New Zealand as required by New Zealand law.

Accounts and Payments

Our usual practice with services is to send you an invoice each month during progress and when a service is concluded.  We normally invoice products at the time of supply and training at least partially in advance with the balance due around the time of delivery.  Please note there is a charge of $5 for administration fee on the invoices.
 
Our accounts are payable within 14 days of the date of the invoice, unless specifically agreed otherwise with you.  We do not send statements.

In order to help us stay focused on service to you as a client, without debt collection concerns, you agree to pay our accounts promptly.

You are liable to pay our accounts on our agreed terms whether or not you have a right of recovery from a third party and whether or not a third party seeks a review of our charges.

If an account is not paid, we may choose not to do any further work and retain custody of work done until all accounts are paid in full or alternative arrangements are made.  Products or licences we supply remain the property of OPRA until paid for in full and may be repossessed or revoked if not paid in full.

Credit Checks

We may require credit checks on you as an entity before supplying products, training or services.

Use of External Records

In providing our services to you, we may rely on information provided to us by third parties. It is possible that some information provided by such sources may be inaccurate or incomplete.  We are not responsible for any such errors or omissions.

Copyright

We own, and have copyright on all work, documents, software and online applications produced by us in connection with our services.

Limited Liability

We are not liable to you for any consequential loss, including loss of profits, even if you advised us or we knew or should have known of the possibility of such loss. Any claim against us shall be limited entirely to a refund of part or all of our charge for the transaction in dispute.

If you have a dispute regarding our fees you agree in the first instance to contact the consultant assigned to you or any Manager at OPRA.

General

We may update these terms of engagement from time to time and will notify you of any such updated terms.

We encourage you to contact us with any comments or questions about these terms of engagement.